1. We do not keep provisional reservations; we operate on a first come first served basis. In order to secure your reservation a deposit or card authorisation is required.

2. For bookings of 4 people or more, card authentication of £10pp is required. Any cancelations will only be accepted if made in writing 48 hours prior to reservation. If minimum notice is not given, fee of £10 per person will be charged to the card authorised at the time of making the reservation. Cancellation fee will also apply if reservation will not show up on the day. This applies to all reservations with no designated area. Any reservations with fixed spaces will be charged £10 per person fee if cancelled and no grace period is applicable.

3. All cancellations must be made in writing.

4. Any products and services received on the day of the reservation must be settled on the day.

5. Final numbers of guests must be confirmed minimum 24h prior reservation. We will charge you £10 penalty fee for each person that does not attend your event. Penalty fee will be deducted from deposit paid or claimed from card authorisation provided at the time of making a booking. This is irrespective of the reason for failed attendance.

6. All pre-orders must be confirmed in writing along with any guest allergy/ dietary requirements before reservation to ensure smooth service. This can only be done via the online pre-order link provided. All food and drinks pre-orders must be submitted no later than 5 days before the event.

7. All reservations will be subject to a discretionary 12.5% service charge, this does not contribute to any applicable minimum spend.

8. No guarantee of table allocation or area can be provided. Unless specifically agreed on and confirmed prior the date of the event by management team.

9. All areas/tables will be held for a maximum of 15 minutes after the scheduled booking time. There will be no refunds or partial refunds for no-shows or late arrivals.

10. Any persons arriving 15 minutes after their allocated time may receive a reduction in their food offer/courses but the charge will remain the same as agreed in the booking.

11. There are no refunds for: drinks which are not consumed, attendance numbers being lower than predicted, drinks vouchers that aren’t used, bar tabs that do not reach their limit, minimum spends that are not reached, guests who are asked to leave the venue for any reason, including but not limited to intoxication or antisocial behaviour.

12. Additional places are subject to availability.

13. Groups of 8 or more persons may be seated on more than one table.

14. Changes to a booking products or services must be notified by email a minimum of 72 hours before the booking, however cancellations or reductions in guest numbers attending will not result in deposits being retained.

15. Please do not bring private entertainment, decorations, or alcohol onto the premises unless prior agreement has been issued by the management team. Alcohol brought into the property with prior consent will be subject to corkage charges. Celebratory cakes are permitted with prior notification. Our team will confiscate any liquids if found. Any illegal substances will be confiscated and the Police will be called.

16. We operate a Challenge 21 door entry policy. We reserve the right to refuse entry if a guest is challenged and not able to provide valid ID.

17. Our dress code is smart casual.

18. Responsible Service of Alcohol (RSA). Yuu Kitchen management support the Responsible Service of Alcohol. Reservation holders will be held responsible for ensuring that their guests behave and consume alcohol in a responsible manner. Our team reserve the right to refuse entry and service to intoxicated guests. In this circumstance, we can't offer any refund on pre-purchased drinks.

18. Loss or Damage to Guest Property: Although all care is taken, Yuu Kitchen management will not accept responsibility for any loss or damage to a guest’s property, including hire equipment, gifts or personal goods left prior, during or after a reservation, unless caused by act or omission of Yuu Kitchen.

19. Loss or damage to Yuu Kitchen: The guest will be charged for excessive breakages or any loss/damage to furniture, glassware or any other damage incurred to Yuu Kitchen, unless caused by act or omission of Yuu Kitchen management. The guest will be expected to pay the full balance of agreed repair costs 14 days after they have been notified by the venue.

20. The management have the right to change the terms and conditions at any time, with not less than 7 days written notice.

1. DEPOSIT

A booking is only confirmed upon receipt of the required deposit of 30% of the minimum spend or £10 per person (depending on the agreement), providing a contract has been signed. The deposit paid is redeemable against the final bill on the day.

2. REFUNDS AND CANCELATIONS

• All payments and deposits received are non-refundable.

• Refunds will not be provided for: drinks which are not consumed (ordered on the day or pre-ordered), attendance numbers being lower than predicted, drinks vouchers that aren’t used, bar tabs that do not reach their limit, minimum spends that are not reached, guests who are asked to leave the venue for reasons such as, but not limited to intoxication or antisocial behaviour.

• All cancellations must be made in writing.

•Yuu Kitchen reserve the right to cancel any provisional bookings.

3. BOOKING CHANGES

Changes to a booking’s products or services must be notified by email a minimum of 72 hours before the booking for groups of 50 people and more and a minimum of 24h before for groups up to 50 people.

4. MINIMUM SPEND

The minimum spend varies according to the type of the booking and time of year. Certain types of events will require the full minimum spend to be pre-paid 7 days before the event date. As with other deposit payments there will be no refunds of minimum spend amounts.

5. PRICING

All prices are subject to revision by Yuu Kitchen as at the time of quoting they are based on current costs. If a function is booked more than three months in advance the venue reserves the right to reflect any rising costs by altering its prices. All prices, expenses and charges are inclusive of VAT.

6. SERVICE CHARGE

A discretionary 12.5% service charge will be added to all your bills/ pre-orders, and this is not included in the minimum spend.

7. CATERING, MENUS, PRE-ORDERS AND BEVERAGE PACKAGES

• For beverages and catering pre-orders we require a minimum of 5 days’ notice for final numbers up to 50 guests and 10 days’ notice for 50 plus guests.

• Changes and/or cancellations to pre-orders are to be provided in writing at least 24h prior your event and are subjected to availability.

• Pre-orders must be confirmed in writing along with any guest allergy and dietary requirements before reservation. This can only be done via the online pre-order link provided.

• Menus are subjected to seasonal changes.

8. PAYMENTS

Once a deposit has been paid, the remainder of the agreed hire fee and minimum spend and any additional spend on the day must be paid in full in advance or at the end of the event unless agreed otherwise. The agreement must be made in writing prior event.

9. FUNCTION DURATION AND FINISHING TIME

All functions must be held within Yuu Kitchen licensing arrangements, with no extensions unless a Temporary Event Notice/license has been agreed, applied for, and accepted. We would require 4 weeks’ notice to apply for this.

10. OTHER FUNCTIONS

Yuu Kitchen reserves the right to book other guests in the same area up to one hour before the scheduled booking commencement time and one hour after the scheduled booking finishing time. If you require additional time for set up of the space or additional space after event, please discuss it with Yuu Kitchen event’s organiser. This must be confirmed in writing prior to the day of the event.

11. OUTSIDE FOOD AND BEVERAGES

Guests will not be permitted to bring food or beverages into the venue unless a prior arrangement has been made. Celebratory cakes are permitted with prior notification and additional charge.

12. LOSS OR DAMAGE TO GUEST PROPERTY

Yuu Kitchen does not accept responsibility for any loss or damage to a guest’s property, including hire equipment, gifts or personal goods left prior, during or after a function.

13. LOSS OR DAMAGE TO YUU KITCHEN PROPERTY

The guest will be charged for excessive breakages or any loss/damage to furniture, glassware or any other damage incurred to Yuu Kitchen property. The guest will be expected to pay the full balance of repair costs 14 days after they have been notified by the venue.

14. RESPONSIBLE SERVICE OF ALCHOHOL (RSA)

Yuu Kitchen supports the Responsible Service of Alcohol. Event holders will be held responsible for ensuring that their guests behave and consume alcohol in a responsible manner. We reserve the right to request proof of identification before allowing entrance to and serving alcoholic beverages to guests, in line with Challenge 25. All underaged attendees are welcome to Private Parties until 10pm with prior agreement in writing.

15. EQUIPMENT HIRE

We do not take any responsibility for equipment hire. Any additional required equipment must be arranged by the event’s organiser and the venue notified of any equipment hire 48h prior to the event in writing.

16. MUSIC, AUDIO AND DJ

• External DJ’s are not allowed.

• If you wish to arrange a DJ for your party, please confirm this in writing.

• Due to licensing restrictions there are limitations on the volume of music on the premises. Maximum volume levels are to be determined by Yuu Kitchen management.

• DJ license is until 11pm.

• Playlist allowed after 11pm to close. It must be sent prior to event via email and management of Yuu Kitchen reserves the right to play it or not.

17. TERMINATION

Yuu Kitchen may cancel a contract without notice if:

• The Guest fails to fulfil any of their obligations in the Terms and Conditions.

• The Guest makes changes to the purpose of the function without consulting the venue.

• The venue becomes aware that an aspect of the function which may jeopardise public safety or order, or potentially involve an unacceptable risk of personal injury or damage to property.

• The Guest has provided any misleading information while booking.

18. UNFORSEEN CIRCUMSTANCES

If events beyond Yuu Kitchen control occur including but not limited to: power failure, flood or fire damage, industrial action, equipment failure or any external factors which may impact on our ability to deliver the event, Yuu Kitchen will not be liable for any damages or expenses that may be incurred by the guest. An alternate date or refund of the deposit/pre-paid minimum spend may be offered if applicable.

19. TRANSPORT STRIKES

If any transport strikes, local or National are planned on the date of your booking, Yuu Kitchen’s booking term and conditions around lead times, cancellations and refunds will continue to apply.

1. Deposit: A booking is only confirmed upon receipt of the required deposit of 30% of the minimum spend. Yuu Kitchen reserve the right to cancel a provisional booking should the deposit not be received at least 30 days prior to the event. All deposits & payments are non-refundable, but redeemable against the final bill on the night.

2. Cancellation: Please, note that on payments being received they are non-refundable.

3. Post event Refunds; There are no refunds for: Drinks which is not consumed, Attendance numbers being lower than predicted, Drinks vouchers that aren’t used, Bar tabs that do not reach their limit, Minimum spends that are not reached, Guests who are asked to leave the venue for reasons such as, but not limited to intoxication or antisocial behaviour.

4. Responsible Service of Alcohol (RSA): Yuu Kitchen supports the Responsible Service of Alcohol. Event holders will be held responsible for ensuring that their guests behave and consume alcohol in a responsible manner. We reserve the right to request proof of identification before allowing entrance to and serving alcoholic beverages to guests, working with Challenge 21.

5. Minimum Spend: The minimum spend varies according to the booked area and time of year. Certain types of events will require the full minimum spend to be pre-paid 7 days before the event date. As with other deposit payments there will be no refunds of minimum spend amounts.

6. Function Duration and finishing time: All functions must be held with Yuu Kitchen licensing arrangements, with no extensions unless a Temporary Event Notice/license has been agreed, applied for and accepted. We would require 4 weeks’ notice to apply for this.

7. Pricing and Pre-Orders: All prices are subject to revision by Yuu Kitchen as at the time of quoting they are based on current costs. If a function is booked more than three months in advance the venue reserves the right to reflect any rising costs by altering its prices. All prices, expenses and charges are inclusive of VAT and exclusive of 12.5% of service charge.

8. Catering and Beverage Packages: For beverages and catering pre-orders we require a minimum of 3 days’ notice for final numbers up to 50 guests and 10 days’ notice for 50 plus guests. All changes and/or cancellations are to be provided in writing and subjected to availability.

9. Outside Food: Guests or any guests will not be permitted to bring food or beverages into the venue unless a prior arrangement has been made. Celebratory cakes are permitted with prior notification.

10. Other functions: Yuu Kitchen reserve the right to book other guests in the same area up to one hour before the scheduled booking commencement time and one hour after the scheduled booking finishing time. If you require additional time for set up of the space, please discuss it with Yuu Kitchen event’s organiser.

11. Loss or Damage to Guest Property: Although all care is taken, Yuu Kitchen does not accept responsibility for any loss or damage to a guest’s property, including hire equipment, gifts or personal goods left prior, during or after a function.

12. Loss or damage to Yuu Kitchen property: The guest will be charged for excessive breakages or any loss/damage to furniture, glassware or any other damage incurred to Yuu Kitchen property. The guest will be expected to pay the full balance of repair costs 14 days after they have been notified by the venue.

13. Hire Equipment: With sufficient notice Yuu Kitchen can assist in the hire of any equipment required for a function. Any hire equipment required must first be approved by the manager and all related costs, including hire, delivery, instillation, removal and any damage, are the responsibility of the guest.

14. Music/audio Due to licensing restrictions there are limitations on the volume of music on the premises. If you wish to hire an external DJ this can be arranged with the sales & event manager approval, but maximum volume levels are to be determined by Yuu Kitchen management.

15. Termination: Yuu Kitchen may cancel a contract without notice if: • The Guest fails to fulfil any of his/her obligations in the Terms and Conditions; • The Guest makes changes to the purpose of the function without consulting the venue; • The venue becomes aware that an aspect of the function which may jeopardise public safety or order, or potentially involve an unacceptable risk of personal injury or damage to property; • The Guest has provided any misleading information while booking.

16. Unforeseen circumstances if events beyond Yuu Kitchen control occur including but not limited to: power failure, flood or fire damage, industrial action, equipment failure or any external factors which may impact on our ability to deliver the event, Yuu Kitchen will not be liable for any damages or expenses that may be incurred by the guest. An alternate date or refund of the deposit/pre-paid minimum spend may be offered if applicable.

17. The management of Yuu Kitchen reserve the right to alter the terms and conditions from time to time, with not less than 7 days written notice.

18. Discretionary service charge of 12.5% will be added to all your bills/ pre-orders and this is not included in the minimum spend.

19. If any transport strikes, local or National are planned on the date of your booking, Yuu Kitchen’s booking term and conditions around lead times, cancellations and refunds will continue to apply.

Event Tickets / Gift Vouchers

If you’ve purchased a ticket to one of our events, please check carefully the Terms and conditions on the ticket / gift voucher before you arrive.

We prohibit any onwards ticket resales without prior authorisation from our management team

We don’t offer any ticket / gift card refunds unless the event / experience is cancelled.

In the case of a no-show, a ticket / gift voucher refund will not be issued.

All payment card details are held, and any deposit or cancellation fees are processed by The Access Group, which acts on behalf of Yuu Kitchen. For full details of The Access Group's privacy policy, please visit https://www.theaccessgroup.com/en-gb/privacy-notice/